Shipping & Returns

Shipping:     

***Due to packages being lost/not received all items will be mailed with a tracking number (which usually arrives in 7-14 Business days). All items are mailed within 7 business days (unless otherwise specified) and should arrive after shipping within 5 to 10 business days.  Please make sure that the address provided is accurate to insure you receive your items.  In the event the wrong address is provided, and the package is not returned to us there will be no refund.  If the package is returned and needs to be mailed to the correct address, an additional payment for shipping will be required.

 

Most shipments come with a tracking number, once that package is tracked as delivered to the requested address, Queen of Chic is not responsible for theft, loss, or damage. 

Once an order has been placed it cannot be modified or canceled. Processing for all orders will take at least 2-3 business days (excluding Friday, Saturdays, Sundays, and Holidays). 

*Please note if we are vending for an event this will delay your ship date. All orders will ship in the order in which they were received. 

Once your order has fully processed you will receive a shipment confirmation email which will contain tracking details for the package. After tracking details are received, please allow at least 24 - 48 hours for updates to be reflected. 

Please be advised there may be events out of our control (weather issues, carrier delays, etc.) that can delay delivery. Please know we are working incredibly hard to fulfill your orders and are striving to provide exceptional customer service. 

EXPRESS SHIPPING

All orders that are shipped Express are guaranteed to deliver within 1-2 business days. This is the In-Transit Time only and does not include the processing time of 2-3 business days.The rate for express shipping varies depending on the weight of your items. The express shipping cost will be calculated at checkout.

ITEMS NOT IN STOCK

We strive to have all of our products available for immediate shipment. Due to the popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs.

PRE-ORDERED ITEMS

All pre-orders are estimated to ship on the release date. You will be notified of any delays.

INCORRECT SHIPPING INFORMATION

Please make sure that your address is correctly entered and includes all relevant and/or required information. This includes but is not limited to: correct abbreviations, street numbers, and building or apartment numbers. We are unable to make any changes or additions to an order after it has been placed.  We are not responsible for incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. 

If your package is returned to sender for any reason, the package will be treated as a return and will be processed in a accordance with our return policy. You will be issued a store credit in the form of an E-Gift Card code. Your store credit will be in the amount of your order total, minus the shipping cost.

Return & Exchange Policy

Queen of Chic will gladly offer a store credit for the return of any regularly priced merchandise within 10 days after receipt of the item(s).  All sale item(s) and conference sales are final. We welcome you to return your item(s) by mail in accordance with our Return Policy and repurchase the item(s) in your desired size or style once your store credit is issued. The shipping fee is non-refundable and will not be included in the issued store credit. Therefore, your store credit will be issued for the cost of the merchandise only.

Customers wishing to receive a store credit for purchased merchandise must complete the return process detailed below.

RETURN PROCESS

1.Complete the Return Form below. Can't find your return form? Click on the link below and print return form.

INSERT FORM BELOW

2. Mail the items you wish to return back to the address provided on the top of the return form within 10 days of receipt of the item(s). **Item(s) returned after 10 days of receipt or show evidence of wear will be destroyed and not returned or exchanged.  ** You will be responsible for covering all shipping costs to return your item(s). This includes the shipping cost to return the item(s) to the return address, as well as the shipping costs for shipment of the new item(s). 

3.Once your return is processed, we will issue you a store credit in the form of an E-Gift Card within 3-5 business days. Your store credit will be in the amount of the purchased price of the returned item(s) only. 

*Please note that if we are vending for a conference, all returns will be processed within 2 business days once we return from the conference. 

RETURN CONDITION

Please package the item(s) being returned in the original packaging along with the return form. Queen of Chic has the right to deny the return of any item(s) that appear worn, washed, or do not have the original tags attached. Items must be free of stains, makeup, fragrance, and deodorant.

The Following Items are Not Eligible for Return:

Items that show evidence of wear 

Personalized or customized items

Items on sale                                            

Items purchased at a conference

Questions regarding your return at aldina@queenofchic.com

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