Shipping & Returns
Due to packages being lost and/or not received, all items will be mailed with a Tracking Number. All items are mailed within three business days (unless otherwise specified), and should arrive after shipping within 7-14 business days. Please verify your address provided is accurate to insure you receive your items. In the event the wrong address is provided and the package is not returned to Queen Enterprises, Inc., also known as Queen of Chic, there will be no refund. If the package is returned and needs to be mailed to the correct address, an additional payment for shipping will be required.
Most shipments come with a Tracking Number. Once the package has been tracked as delivered to the requested address, Queen Enterprises, Inc., also known as Queen of Chic is not responsible for theft, loss or damage.
Once an order has been placed it cannot be modified or canceled. Processing for all orders will take at least three business days (excluding Friday, Saturday, Sunday, and Holidays).
Please note, if we are vending for an event this will delay your shipping date. All orders will ship in the order in which they were received.
Once your order has fully processed, you will receive a shipment confirmation email which will contain tracking details for the package. After tracking details are received, please allow at least 24-48 hours for updates to be reflected.
Please be advised there may be events out of our control (i.e., the weather, carrier delays, national and local crisis, etc.) which can delay delivery. Please know, Queen of Chic is working diligently to fulfill your orders with exceptional customer service.
All orders that are shipped Express are guaranteed to deliver within 1-2 business days. This is the In-Transit Time only and does not include the processing time of three business days. The rate for Express Shipping varies depending on the weight of your items. The express shipping cost will be calculated at checkout.
ITEMS NOT IN STOCK
Our goal is to have all of our products available for immediate shipment. Due to the popularity and high demand for our products, some products may be on backorder. You will be notified in a prompt manner.
All pre-orders are estimated to ship on the release date. You will be notified of any delays.
INCORRECT SHIPPING INFORMATION
Please make sure that your address is correctly entered and includes all relevant and/or required information. This includes, but is not limited to the following: correct abbreviations, street numbers, and building or apartment numbers. We are unable to make any changes or additions to an order after it has been placed. We are not responsible for shipments incorrectly delivered if the address information provided is incorrect or incorrectly entered at the time of purchase.
If your package is Returned to Sender for any reason, the package will be treated as a return and will be processed in accordance with our Return Policy. You will be issued a store credit in the form of an E-Gift Card code. Your store credit will be in the amount of your order total, minus the shipping cost.
RETURN AND EXCHANGE POLICY
DUE TO COVID -19 AND THE SAFETY OF OUR CUSTOMERS, QUEEN OF CHIC WILL NOT BE EXCHANGING ITEMS, UNTIL FURTHER NOTICE.